Customer Service
For customer service issues regarding tickets or ticket bundles, please visit Crowdsurge
For customer service issues regarding the 2011 Merchandise store, please visit Bravado
For customer service issues regarding membership or purchasing directly from the site, please visit Topspin
If your question is not listed please submit a ticket: support
For any VIP queries, please contact Event Travel
Membership
Which albums are included with the membership package?
You may choose between Band On The Run, Good Evening New York City, McCartney, McCartney II and Ocean's Kingdom.Where will my membership package be dispatched from?
All membership packages will be dispatched from Topspin Fulfillment UK.What is a Pioneer Membership?
The first 1000 people to sign up for Premium Membership will be given Pioneer status. Pioneers will have special privileges.What does Premium Membership include?
Premium Membership gives fans more access to Paul's world with HD footage, the ability to stream hundreds of songs from Paul's archive, advanced access to exclusive collections. Upon becoming a member, you will receive a special membership pack including a high quality lithographic print, specially designed t-shirt, McCartney guitar pick, members only button badges and a selection of downloadable content. 1 Year's Premium Membership: £32 €37.50 $50How long does my Premium membership last?
Your membership will expire after one year.Can I order another membership package?
No, there is one membership package per account created. The products included in the membership package are exclusive to the Premium and Pioneer members, apart from the standard digital albums, which are available to purchase from the site.How do I download my free album?
The album chosen with your membership package will be available to download via your receipt. Please click the blue 'download' link on your receipt and the download process will begin in your browser.I have forgotten my log in details, what should I do?
Click 'Forgot your password?' in the blue log in box.How will I know if my newsletter subscription has been successful?
You will receive a link via email to confirm your subscription.General
Can I search for a specific song or concert?
The default setting runs a search for all categories, for a specific search simply check the category(ies) you wish to search within.Where do I find all videos and photographs?
Click on the Timeline and filter to display photos, videos, tours, music or all.Why do some of the songs only play 30 second clips?
If you upgrade to Premium membership, you will have access to full length audio streaming and Paul McCartney radio! I'm logged in as a Premium member, but I'm having problems downloading the Jukebox player to my desktop. The official system requirements for Adobe Air can be found hereHow do I add a song to the Jukebox?
Login and navigate to the song section under the ‘music' tab. Choose any song and click the + button to add this song to the jukebox.Do I have the option to search through songs manually rather than by album?
Yes, you can choose to filter music by album, song or video. The songs are listed alphabetically for you to browse, listen and add to favourites and the jukebox.I can't access Paul McCartney radio?
You need to be a Premium account member to access this feature.How can I access more collections?
By becoming a Premium member you will be given access to exclusive collections.How do I exit an image slideshow?
You can zoom in and view a set of images within a collection as a slideshow. Click on the Paul McCartney logo to zoom and manually control which photos you stop on with the 'Pause' button.What is the ‘ New Rude Studio'?
Rude Studio was the name of Paul's studio in Scotland. This feature allows you to create your very own mixes to some of your favourite Paul McCartney hits. Go to the ‘Fans' section and scroll to 'Our Fav Rude Remixes' where you will see a link to the New Rude Studio.What is the ‘send a postcard' feature?
This feature allows you to send an image from the map to a friend. Select a location and image from the map. Click 'Send Postcard' and fill out your details and desired message. PaulMcCartney.com will never use the recipient's email address or other personally identifiable information for any other purpose.Can I buy all the books/prints/photographs/albums/songs featured?
Not yet, but we will be adding more and more buy links throughout the site so keep checking! For optimal functionality, PaulMcCartney.com supports the following browsers:- Firefox 3.6
- Chrome
- Internet Explorer 7
- Internet Explorer 8
- Safari
- Safari on iPad
